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Our goal is to maintain and expand a diverse inventory of equipment for our members to rent. Though we strive to have as many options for rental as possible, we understand that we may not have everything just yet. If there is something specific you are looking for but can’t find, let us know and we’ll do everything we can bring these items into our marketplace in the future.
The rental period starts on the day that the rental reservation has been requested to start by the Renter and confirmed by the Owner. The time and place of meeting are worked out between you and the Owner directly in the SharePlant messaging system.
The rental period ends on the day that the rental reservation has been requested to end by the Renter and confirmed by the Owner. Please contact the other party to schedule a convenient time/place for drop-off and make sure you leave time to thoroughly check the equipment.
You must link a bank account with your profile in order to receive payments from a Hirer. Otherwise you cannot move forward with a rental. You can find the page for your bank account in your profile settings. This is powered and secured by PayPal, our merchant account provider.
In order to move forward with a rental as a Hirer, you must connect a bank account or credit card to Paypal. You can find the page for this in your profile settings when you login. Your bank details or credit card number is secured safely on PayPal, which we use as our merchant gateway.
We accept all major credit cards including: Visa, MasterCard and American Express.
Your credit card will be charged when the Owner confirms the rental.
Shareplant charges the Owner 15% of the transaction value. This is inclusive of Paypal / Stripe payment processing fees (see Paypal / Stripe websites for charging rates).
The Shareplant fee covers the operating costs of Shareplant and ongoing development of the platform and services.
The Hirer does not pay any fee to Shareplant.
There are no hidden fees over and above the Shareplant fee of 15%.
We may carry out background checks on you which we will pay for.
Additionally, you may purchase additional optional services from us such as insurance, equipment tracking and app based equipment checking. These are recommended, but not compulsory - we believe these add value to the service and enhance your security.
We recommend meeting in person to exchange equipment to build trust between Hirer and Owner. This also allows both parties to carry out a pre and post rental inspection together.
- Make sure to bring ID.
- Bring a copy of the rental confirmation.
- Stay in communication with the Owner and be sure to give yourself ample time to prep and check the gear you're renting.
- Be on time.
- Account for travel time and traffic. If you're going to be late, make sure to be in communication with the other party.
Stay in communication with the Owner and be sure to give yourself ample time to view and check the equipment you are renting. Though we urge our members to prepare equipment and keep it in good working order, it is ultimately up to you to check and test the equipment during pickup. We also recommend you make sure all items are accounted for as well.
Always bring your ID to a meeting as the owner may check it for security.
Yes, but make sure that the primary Renter contacts the Owner in order to ensure that the Owner is aware of it.
Let the Owner know why you are not satisfied and please contact us so we can help mediate the situation.
If you notice damage during the meeting, take a photo, specifically describe any damage, email the damage description and attached photos to our team so we have a record of it.
If the damage is prohibiting the equipment from working properly, you must contact us immediately and we will help find you replacement equipment.
The transaction will be cancelled and your rental charge will be refunded.
You may contact the Owner to request to extend your rental. If approved by the Owner, contact us immediately and we will help you with extending your insurance policy term, if applicable. Once the insurance has been successfully extended, you’ll need to book additional dates online as a new rental with that Owner and select “I have insurance” and upload the new insurance document that reflect the new dates.
You should contact the Owner with any question about their equipment. We urge all members to know and understand how to operate the gear they are about to rent before their pickup day. For certain types of equipment you will need to be tried and certified to operate it. This will be checked by the owner.
If you damage the equipment during the rental, take a photo, specifically describe any damage, email the damage description and photos to our team so that we have a record of it. Then you must contact your insurance provider and the Owner to move forward with making a claim.
Even if the damage is not your fault, take a photo, specifically describe any damage, email the damage description and attached photos to firstname.lastname@example.org so that we have a record of it. Then you must contact your insurance provider and the Owner to move forward with making a claim if applicable. Any damage reported after the rental return date may not be covered by insurance or the damage waiver.
You should always return your rentals on time. If you expect to return a rental late, contact the Owner immediately. As a Hirer, you will build your reputation in the SharePlant community and a late return may be reflected in your profile reviews. If you receive negative reviews, Owners may be hesitant to rent to you in the future and your account may be suspended or terminated. Furthermore, we are not responsible for any late fees and we leave it up to both parties’ discretions to resolve the issue
Thanks for your question! We’ll be in touch soon.